Cloud Support Engineer II
My role at AWS is to resolve diverse and in-depth customer support queries, focusing on large enterprise customers, including Fortune 500 companies, with complex environments and architecture. I also mentored, trained, and upskilled engineers within the organization, and focused on support engineering projects.
Pioneer for the AWS Premium Support Andon Program (PSAP) in Cape Town
Quality Champion - Evaluate the quality and appropriateness of Support correspondences of engineers
Member of ECS (Elastic Container Service) Support Operations
Leader of the ECS Pioneer initiative which trained AWS engineers globally on Docker, containerization, and ECS/Fargate
ECS Subject Matter Expert - Proved deep technical expertise on using and troubleshooting ECS, capable of answering in-depth queries and further develop the ECS service offered by AWS
Graduate Cloud Support Associate
At UKZN I assisted the Computer Science faculty by tutoring students, facilitating exams, and graded assignments and assessments
Assisted in teaching of tutorials and practicals
Graded assignments and practical assessments
Facilitated tests and exams
Bachelor of Science
Bachelor of Science Honours (Summa Cum Laude)
This award is for engineers who are pivotal in the team's mentoring and training efforts.
Research paper presenting a variety of techniques to characterize outdoor scene images into their respective weather components; the sky condition (sunny or cloudy), the presence of rain, and the visibility.
- Load Balancing
- Web Applications
Limited working proficiency